Technical Support

If problems or malfunctions should ever occur in connection with an alpha innotec heat pump, we ask you to observe the following points for smooth processing:

1. always have the serial number and type designation of the heat pump ready.
Where can I find the serial number (German but pictured)?

2. fill out the following contact form. Our customer service department will get back to you as soon as possible.

If you have any questions regarding the installation, design or planning of an alpha innotec heat pump or if you need technical information, please contact your responsible field service representative or our technical support center at phone +49 9228 / 9906-141.


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Contact

Technical support
Tel.: +49 9228 / 9906-190
E-Mail: serviceNO SPAM SPAN!@alpha-innotec.de

 

Spare parts shipping
Phone: +49 9228 / 9906-1950
E-Mail: ersatzteileNO SPAM SPAN!@alpha-innotec.de

 


Office hours

Technical Support

April till September:
Monday – Thursday: 8.00 – 17.00
Friday: 8.00 – 15.00

October till March:
Monday – Thursday: 7.30 – 18.00
Friday: 7.30 – 17.00

Saturday, Sunday and National holidays: 9.00 – 16.00
Only reachable by phone!
Mails are not processed on Saturday, Sunday and National holidays.

Spare Parts Shipping

April till September:
Monday – Thursday: 8.00 – 17.00
Freitag: 8.00 – 15.00

October till March:
Monday – Thursday: 8.00 – 17.00
Friday: 8.00 – 15.00


Downloads Customer Support (German)

Customer service request (German)

Commissioning (German)