If you have problems or malfunctions with your alpha innotec heat pump, please take a look at our first troble shooting. Possible sources of error and possible solutions are described there
If your fault cannot be remedied by these measures, please contact your contract partner / installer in the first place. If your fault could not be rectified by your contract partner / installer, please send an e-mail to service. @alpha-innotec.de
Important: Please include the serial number of your heat pump with every request!
Where can I find the serial number?