Customer service request

If you have problems or malfunctions with your alpha innotec heat pump, please take a look at our first Soforthilfebereich. Possible sources of error and possible solutions are described there

If your fault cannot be remedied by these measures, please contact your contract partner / installer in the first place. If your fault could not be rectified by your contract partner / installer, please use the following customer service request.

Important: Please include the serial number of your heat pump with every request!
Where can I find the serial number?